The 8 Request Stages
All return and exchange requests — whether returns or exchanges — move through the same set of stages inside the QuickReturns portal. Understanding each stage is essential for processing requests correctly and keeping merchant analytics accurate.
1 New | 2 Accepted | 3 Received | 4 Verified | 5 Resolved | 6 Rejected | 7 All |
| Stage | Status | What It Means |
| 1 | New | Request has been submitted by the customer. No action taken yet by the merchant. |
| 2 | Accepted | Merchant has accepted the request. An AWB (Air Waybill) has been generated via the logistics partner and the customer can send the item back. |
| 3 | Received | Merchant has received the returned parcel at their warehouse and has marked it as received in the portal. |
| 4 | Verified | Item has been quality checked (QC) and inventory has been updated in Shopify, OMS, or WMS as applicable. |
| 5 | Resolved | Request has been fully closed — refund issued or exchange order fulfilled. Analytics sync is complete. |
| 6 | Rejected | Merchant has rejected the request (e.g. outside policy window, item not eligible). Customer is notified. |
| 7 | All | A combined view showing requests across all stages: New, Accepted, Received, Verified, Resolved, and Rejected. |
Processing a Return Request
Once a customer submits a return request, it appears in the Requests tab under the New stage. Follow the steps below to process it end to end.
Step 1: Accept the Request
- Open the Requests tab and locate the request under New.
- Click on the request to open it.
- If you wish to accept: click the Accept button.
- A dialog will appear — complete the following
| Field | What to Do |
| Logistics Partner | Select the logistics carrier that will handle the pickup/return shipment. |
| Package Size | Choose from pre-created package size options configured in your account settings. |
Automatic AWB Creation Once you click Accept, QuickReturns automatically creates the AWB (Air Waybill) on the selected logistics partner's portal. No manual entry is required on the courier platform. |
Step 2: Mark as Received
- Once the returned item has physically arrived at the warehouse, open the request in the portal.
- Click Mark as Received to move the request to the Received stage.
- This triggers inventory tracking and signals the merchant that the item is in hand.
Step 3: Verify and Update Inventory
- Inspect the returned item
- Click Verify in the portal.
- Choose if you want to update the inventory or not. You can update teh inventory on Shopify/OMS/WMS